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Customer Service

Shipping & Delivery
We ship items via USPS Priority Mail or USPS Registered Priority Mail (valued over $2,500), always insured. Shipping is always free for website purchases. For Paypal purchases, shipping and insurance are already included in the checkout process.
Our Mailing Address

If you're sending us coins, please do not put anything about Rare Coins on the envelope or parcel. Please address all packages sent to us as shown below using Don Kagin instead of Kagin's Inc.

Kagin's Inc.
1550G Tiburon Blvd. Suite 201
Tiburon, CA 94920

Returns Policy
Kagin's offers a no questions asked 7-day return policy. We try our best to accurately describe and image so that a return is not necessary but if your purchase doesn't sit right with you then simply notify us and return it within 7 days for a 100% refund of your purchase price. If the item was paid for by Paypal we reserve the right to charge a 3% re-stocking fee for any of their fees if the item is returned.
Ordering & Listings
In the event that an error has occurred in the listing price of an item, we reserve the right to sell the item at the correct price and the buyer has the option of paying that price or canceling the sale. We reserve the right to cancel any listings on items which have sold through venues other than other than our website.
Payment, Pricing & Promotions
Paypal/Credit Card/Debit Card: Click the "Add to Cart" button for online purchases, or for Check: Make payable to: Kagin's Inc.

Money Order/Cashier's Check Payment must be made and funds must clear my account before the coin can be shipped. Certified checks, cashier's checks, money orders and cash payments usually will get shipment within 24-hours and payment made with these methods is preferred. If we happen to not be in the office when your payment arrives, for example attending a show, then your purchased coin (s) will be shipped within 24 hours of our return. Personal/business checks can take up to 10 business days to clear and we ship when payment has cleared. We very much appreciate payment within 7 days after an agreement to purchase has been made.
Viewing Orders
To view the status of the order, including tracking information and notations to your account, just login using your registered email and password. In the dashboard you will see links to view your order status. Just click on the view order link at the right of each order line. Please feel free to contact us with any questions.
Updating Account Information
For registered users, just log into your account and make changes via the customer dashboard. There you will find options to change your user email, password, address, telephone, etc. If you need assistance making changes, please contact us using the link below.